How do I make a booking?
To make a booking on-line simply find a suitable property and book your holiday using our secure checkout system. If you wish to book a property by post, please download our booking form and then phone, fax or e-mail to confirm availability. Once accepted, bookings will be held for seven days only. To make a firm booking, please print off the booking form, complete it & return with your deposit by fax or post with a card number or by post with a cheque. Cheques payable to Cornish Collection please.
How do I pay?
Reservations made within six months of the start of the holiday will require a 50% deposit and the balance paid 6 weeks before the holiday starts. Bookings made more than six months in advance of the start date will require a 25% deposit, 25% six months before the holiday start date and the balance 6 weeks before the holiday start date
Do you send receipts?
After our initial confirmation of your booking receipts for any subsequent stage payments are only issued for on-line payments & credit card payments by phone. Receipts for cheque payments are only provided if specifically requested.
Do you offer discounts?
For guests returning to our accommodation, some of our property owners offer a 5% discount. this will be offered during the booking process if applicable. Other offers come up from time to time and are clearly indicated on the website.
Do we have to pay for electricity & gas?
Is free of charge in all properties.
Do we have to pay for central heating?
Heating is included in all properties.
Are televisions provided?
Colour TV is available at all properties.
Are linen & towels provided?
Bed linen is provided with beds made up for your arrival. Cot linen & beach towels are not provided. For holidays longer than a week, fresh linen & towels will be offered weekly.
Can we order groceries for delivery?
Waitrose, Tesco, Sainsbury's and Asda deliver in this area. They will need the name and postcode for your holiday property which will be found in your booking confirmation.
Are children welcome?
Children are welcomed at most of our properties though some properties may have restrictions regarding the age of children that are be accepted, see individual property descriptions.
Do you provide cots?
Travel cots & high chairs are available in most properties, it will say on the property listing if the property has a cot and a high chair. A handful of properties are not suitable for babies due to size so please check individual property descriptions. It will be necessary to bring linen for the travel cot.
Are Pets allowed?
Pets are accepted at some of our properties as set out in the accommodation details. Where they are not permitted it is vital that this stipulation is observed as many guests have health issues which may be aggravated by the presence of animals. We cannot, however, guarantee that some owners do not have pets and may have been in residence.
Is car parking provided?
Free parking is available at many of our properties either on site or by means of a pre-paid pass but see property details.
Are telephones provided?
No but most mobile networks cover the area satisfactorily though there are some areas which are not covered, please ask us about specific locations if this is an issue for you.
What equipment is provided?
All the essentials including iron, ironing board etc are provided with an initial supply of consumables, however our properties are fully self-catering so you should anticipate having to provide further items such as toilet rolls, bin bags, soap, dishwasher powder etc. during your stay.
What about cleaning?
The property will be cleaned fully for your arrival, please return it in a similar state. We do not operate a maid service.
Christmas booking?
A tree with lights & decorations will be in place for Christmas week bookings.
Is a booking fee payable?
Yes, there is a non-refundable booking fee of £35 payable at point of checkout - this will be automatically added to your card payment if booking on-line. The amount is fixed irrespective of the length of your stay.
Whilst insurance is not mandatory, we hightly recommend getting cover in case of any unseen problems. Below is a link to one of many companies that provide such cover which you may wish to explore https://staycationplan.co.uk
Complaints procedure
In the event of an issue arising requiring remedial attention this should first be referred to the management company for the property whose contact details are provided with your directions. If a satisfactory solution is not attained the guest should contact Cornish Collection who will use their best endeavours to resolve the problem Complaints must be raised during the period of the guest's occupancy, issues raised after the holiday has ended cannot be considered Section 10 of the Conditions of Booking refers.
