COVID-19

As of 12th April 2021, properties with a private entrance are open again. Properties with a shared entrance such as apartment blocks will not open un 17th May 2021 providing the proposed government dates do not change.

COVID-19 Response - Spring 2021 (Summary) - GOV.UK (www.gov.uk)

Guests unable to travel due to a National lockdown will be offered a move of their dates or a refund of all but a £35 administration cost. If you are unable to travel due to contracting covid, or having to self-isolate we will endeavour to re-sell the holiday but advise taking out cancellation insurance in case this is last minute and we are not able to re-sell the holiday.

We will continue to monitor the government's announcements and contact guests as necessary but it is ultimately the guest's responsibility to act in accordance with government policy.

Other questions:

1.  What happens if I could come on holiday but choose not to because:
- I feel that not enough facilities are available in Cornwall to make the holiday enjoyable 
If you choose not to come on holiday because of limitations to activities in Cornwall beyond our control then our customary terms of business will apply. 

2. What if I or one of my party falls ill whilst we are away
If you or one of yours party falls ill and Covid-19 is suspected you must:
- call 111 and follow the advice provided to you
- notify Cornish Collection of the situation
- if a test to the affected party is negative notify Cornish Collection, no further action required
- if a test proves positive or inconclusive notify Cornish Collection and make immediate arrangements for returning home.

3. Will the property be deeply cleaned before we arrive
The accommodation will have been subject to a stringent cleaning & sanitising regime prior to your arrival.

4. Why have the arrival and departure hours been altered to 9am depart and arrival times in the range of 4pm to 6pm 
Unfortunately it has become necessary to adjust the arrival and departure time to create a longer period for the cleaning companies to deeply cleanse and fully sanitise your accommodation after previous occupants. This is for your own safety and involves significant extra cost for the property owners. However, we hope that you will understand that this relatively minor inconvenience is only to ensure, to the best of our ability, your wellbeing whilst in our accommodation. We will contact you on the day of arrival if the property is ready earlier in the day.

5. Do I have to do anything special when:
- in the property
- when we leave the accommodation
Whilst occupying the accommodation please make frequent use of the cleaning products that will be provided and keep the property well aired at all times. When you leave, please strip the beds of pillowcases, sheets and mattress and pillow protectors and put these together with your towels in the linen bags provided.

6. Can I bring my own bed linen and towels
You are welcome to bring your own bed linen and towels but please notify us in advance of your holiday so that the cleaning companies can be instucted accordingly.

7. Can I make a new booking or a payment at the website
Yes, the website is fully functional for bookings and payments under our normal terms and conditions 


Frequently asked questions about our Looe Holiday Accommodation

 

How do I make a booking?
To make a booking on-line simply find a suitable property and book your holiday using our secure checkout system. If you wish to book a property by post, please download our booking form and then phone, fax or e-mail to confirm availability. Once accepted, bookings will be held for seven days only. To make a firm booking, please print off the booking form, complete it & return with your deposit by fax or post with a card number or by post with a cheque. Cheques payable to Cornish Collection please.

How do I pay?
The deposit is half the total rent. The balance is due 6 weeks before your holiday. Reservations made before 31 December for the following year may be paid in three installments, 25% at time of booking, 25% by 28 February and the balance 6 weeks before the holiday date. 

Do you send receipts?
After our initial confirmation of your booking receipts for any subsequent stage payments are only issued for on-line payments & credit card payments by phone. Receipts for cheque payments are only provided if specifically requested.

Do you offer discounts?
For guests returning to our accommodation some of our property owners offer a 5% discount. this will be offered during the booking process if applicable. Other offers come up from time to time and are clearly indicated on the website.

Do we have to pay for electricity & gas?
Is free of charge in all properties.

Do we have to pay for central heating?
Heating is included in all properties.

Are televisions provided?
Colour TV is available at all properties.

Are linen & towels provided?
Bed linen is provided with beds made up for your arrival. Cot linen & beach towels are not provided. For holidays longer than a week, fresh linen & towels will be provided weekly. 

Can we order groceries for delivery?
Waitrose, Tesco, Sainsbury's and Asda deliver in this area. They will need the name and postcode for your holiday property which will be found in your booking confirmation.

Are children welcome?
Children are welcomed at most of our properties though some properties may have restrictions regarding the age of children that are be accepted, see individual property descriptions. .

Do you provide cots?
Travel cots & high chairs are available on request at no extra charge in most cases. A handful of properties are not suitable for babies due to size so please check individual property descriptions.

Are Pets allowed?
Pets are accepted at some of our properties as set out in the accommodation details. Where they are not permitted it is vital that this stipulation is observed as many guests have health issues which may be aggravated by the presence of animals. We cannot, however, guarantee that some owners do not have pets and may have been in residence.

Is car parking provided?
Free parking is available at many of our properties either on site or by means of a pre-paid pass but see property details.

Are telephones provided?
No but most mobile networks cover the area satisfactorily though there are some areas which are not covered, please ask us about specific locations if this is an issue for you.

What equipment is provided?
All the essentials including iron, ironing board etc are provided with an initial supply of consumables, however our properties are fully self-catering so you should anticipate having to provide further items such as toilet rolls, bin bags, soap, dishwasher powder etc. during your stay.

What about cleaning?
The property will be cleaned fully for your arrival, please return it in a similar state. We do not operate a maid service.

Christmas booking?
A tree with lights & decorations will be in place for Christmas week bookings.

Is a booking fee payable?
Yes, there is a non-refundable booking fee of £35 payable at point of checkout - this will be automatically added to your card payment if booking on-line. The amount is fixed irrespective of the length of your stay.

Complaints

In the event of an issue arising requiring remedial attention this should first be referred to the management company for the property whose contact details are provided with your directions. If a satisfactory solution is not attained the guest should contact Cornish Collection who will use their best endeavours to resolve the problem Complaints must be raised during the period of the guest's occupancy, issues raised after the holiday has ended cannot be considered Section 10 of the Conditions of Booking refers.