Frequently asked questions about our Looe Holiday Accommodation

How do I make a booking? How do I pay? Do you send receipts? Do you offer discounts? Do we have to pay for electricity & gas? Do we have to pay for central heating? Are televisions provided? Are linen & towels provided? Can we order groceries for delivery? Are children welcome? Do you provide cots? Are pets allowed? Is car parking provided? Are telephones provided? What equipment is provided? What about cleaning? Christmas booking? Conditions of booking Is a booking fee payable Complaints Procedure

 

How do I make a booking?
To make a booking on-line simply find a suitable property and book your holiday using our secure checkout system. If you wish to book a property by post, please download our booking form and then phone, fax or e-mail to confirm availability. Once accepted, bookings will be held for seven days only. To make a firm booking, please print off the booking form, complete it & return with your deposit by fax or post with a card number or by post with a cheque. Cheques payable to Cornish Collection please.

How do I pay?
The deposit is half the total rent. The balance is due 6 weeks before your holiday. Reservations made before 31 December for the following year may be paid in three installments, 25% at time of booking, 25% by 28 February and the balance 6 weeks before the holiday date. Payments made by credit card will be subject to a 2% fee, debit card payments are free.

Do you send receipts?
After our initial confirmation of your booking receipts for any subsequent stage payments are only issued for on-line payments & credit card payments by phone. Receipts for cheque payments are only provided if specifically requested.

Do you offer discounts?
For guests returning to our accommodation some of our property owners offer a 5% discount. this will be offered during the booking process if applicable. Other offers come up from time to time and are clearly indicated on the website.

Do we have to pay for electricity & gas?
Is free of charge in all properties.

Do we have to pay for central heating?
Heating is included in all properties.

Are televisions provided?
Colour TV & DVD or video is available at all properties.

Are linen & towels provided?
Bed linen is provided with beds made up for your arrival. Cot linen & beach towels are not provided. For holidays longer than a week, fresh linen & towels will be provided weekly. One or two properties do not include personal towels, please see individual property descriptions.

Can we order groceries for delivery?
Waitrose, Tesco and Asda deliver in this area. They will need the name and postcode for your holiday property which will be found in your booking confirmation.

Are children welcome?
Children are welcomed at most of our properties though some properties may have restrictions regarding the age of children that are be accepted, see individual property descriptions. .

Do you provide cots?
Travel cots & high chairs are available on request at no extra charge.

Are Pets allowed?
Pets are accepted at some of our properties as set out in the accommodation details. Where they are not permitted it is vital that this stipulation is observed as many guests have health issues which may be aggravated by the presence of animals. We cannot, however, guarantee that some owners do not have pets and may have been in residence.

Is car parking provided?
Free parking is available at many of our properties either on site or by means of a pre-paid pass but see property details.

Are telephones provided?
Pay phones are available at some locations though most only permit outgoing calls.

What equipment is provided?
All the essentials including iron, ironing board etc are provided with an initial supply of consumables.

What about cleaning?
The property will be cleaned fully for your arrival, please return it in a similar state. We do not operate a maid service.

Christmas booking?
A tree with lights & decorations will be in place for Christmas week bookings.

Is a booking fee payable?
Yes, there is a non-refundable booking fee of £25 payable at point of checkout - this will be automatically added to your card payment if booking on-line. The amount is fixed irrespective of the length of your stay.

Complaints

In the event of an issue arising requiring remedial attention this should first be referred to the management company for the property whose contact details are provided with your directions. If a satisfactory solution is not attained the guest should contact Cornish Collection who will use their best endeavoursto the resolve the problem Complaints must be raised during the period of the guest's occupancy, issues raised after the holiday has ended cannot be considered Section 10 of the Conditions of Booking refers.